If you added up all the time in my life that I have spent taking care of other people's mistakes, do you know what you would get?
A very frustrated Jessica.
Usually I just let this kind of stuff slide unless it's a major disaster or drags on for a long time.
But somehow I've managed to have a whole bunch of customer service problems hit me in the past few weeks, and it dawned on me how much time I waste chasing after crap like this.
Here is a sample:
- I signed up for State Farm's new "Drive Safe and Save" program back in December because one of our cars only gets driven back and forth to the train station, so we could potentially save a lot of money. There were two options, In-Drive and OnStar, and I picked In-Drive because it was cheaper. Then a month passed. Then I got a letter in the mail saying I was enrolled in OnStar and needed to become an OnStar customer within 60 days. So I called State Farm (on my lunch break at work, because of course they're only open when I'm working) and told them the problem. They called me back and left a voicemail saying they'd switched me to In-Drive. That was 2 weeks ago and I still haven't received any information about In-Drive. Do I wait longer? Do I call again?
- I got Mike a CarMD for Christmas and it turned out to be broken. So I called customer service and they said they'd mail me a shipping label so I could mail them the broken device. I waited a few weeks, and nothing came. I called again. It turned out they'd left our apartment number off our address. So they e-mailed me the shipping label, and I mailed the device. Two weeks ago I got an e-mail saying they'd sent me a new device, and here was the UPS tracking number. I tried to check it a few days later, but UPS' online tracking system was down. Then I tried again a few days later, and the tracking number didn't work at all, so I had no idea if they'd even sent it. Lo and behold, it arrived yesterday, sent via FedEx. Of course.
- I ordered some food for our rats online last week. It was supposed to get here Thursday, so I was surprised when Saturday afternoon got here and it still hadn't arrived. Then I checked the shipment tracking information and found out it did get here on Thursday, they just delivered it to the leasing office and didn't bother leaving us a note or anything. And at this point, of course, the office was closed and I had to wait until Monday to pick it up, which is when I discovered the CarMD had also arrived.
- Finally, I had called our leasing office Saturday morning with a maintenance request because the track fell off the side of one of our kitchen drawers. Somebody's supposed to be there at the time I called, but no one answered so I just left a message. Then I got home yesterday and there was a note from maintenance that said "Doors." I don't know what doors they "fixed," but our drawer is still very much broken. So I had to call again and leave another voicemail since by the time I got back to my apartment the office had closed again. Sigh.
This doesn't even include the crap that Mike and I have each had to deal with at work in the past week. Stuff that could be avoided if people would just do their jobs.
Don't get me wrong: I understand that everyone makes mistakes. It just seems like so much time could be saved -- on everyone's end -- if everyone took just 30 seconds and made a little extra effort.
To enroll the customer in the correct program.
To list the right shipping company.
To leave a "we delivered your package" note.
To make sure they understood the maintenance request.
Am I asking too much?
Do you feel like you waste a lot of time making up for other people's mistakes? Or am I just extraordinarily unlucky?